Queen's Hospital

Queen's Hospital 2024-04-19 Person 4 5 0

Sent to hospital with husband with severe breathing problems, his doctor gave an accompanying letter - got dealt with at a thoroughly professional pace ..

Parking was a problem - wheelchair hunting meant I had to leave him weak and alone whilst I looked for one ..

Queen's Hospital 2024-04-19 Person 1 5 0

Family member admitted. Negative experience from day one. Very little kindness and compassion among some staff, sometimes rude, and disrespectful. Although it was clear they were short staffed, staffing levels are a Trust issue, but it often seemed like they just didn’t want to be there. Nursing used to be a vocation, now it just seems to be a job for some. Poor communication throughout, never anyone around to speak to. Often nobody would get back to you. Important information relating to patients needs overlooked.

Trust need to focus on increasing staffing levels, but please try and recruit people who genuinely want to work in a hospital, I’m sure most do but not all. See patients as individuals, not generalise as what seems to be happening. Ensure their personal needs are met. Communicate better, and listen to concerned relatives. Senior staff need to spend more time on the floor, to see what really goes on.

Queen's Hospital 2024-04-19 Person 5 5 0

Queen's Hospital 2024-04-19 Person 4 5 0

Staff friendly and helpful.

Queen's Hospital 2024-04-19 Person 3 5 0

Queen's Hospital 2024-04-19 Person 4 5 0

Communication was good and I was informed that any medical was going to take place. staff available when you need them.

Thanks to Lisa/Victor & other on the 15/4/24 at night nurse who was on duty was rude but Lisa was brilliant. To give more induction/training in communication approah to some nurses as they do lot have patience and do bit know how to phrase questions to patietns rather instill their before patient can aware.

Queen's Hospital 2024-04-19 Person 3 5 0

Care given but very waiting periods knowing little.

Do not know.

Queen's Hospital 2024-04-19 Person 5 5 0

Becuase a uniformy good service in difficult to achieve.

Very little.

Queen's Hospital 2024-04-19 Person 4 5 0

Good care.

Queen's Hospital 2024-04-19 Person 5 5 0

I am very happy with all service.

You done excellent job.